play exchange

play exchange App support

Contact
+91 8495444826

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The play exchange:

Q1: How to log in after installing the play exchange?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This allows you to bypass the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, first check your internet connection for a strong signal. After connecting, click on "send OTP" and wait for the verification code to arrive. If you don't receive the OTP, you can seek assistance through the app's live chat support system.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active number. If your number has changed, submit your updated KYC details to the customer support team via email to assist with account transfer. This will help complete the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app and then you can log in and play seamlessly.

Most Asked Questions Related To Withdraw In The play exchange:

Q1: What is the minimum withdrawal amount in the play exchange?

In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. The earned gaming money can be withdrawn, but not the bonus amount collected.

Q2: Is it necessary to do KYC for withdrawal?

To complete the process, all your KYC (Know Your Customer) details must be filled out and submitted in the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details within the app.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete processes in 30 minutes to 3 hours. However, occasional delays in payments may cause users to wait up to 24 hours. This delay can affect the overall completion time of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used in gaming activities and cannot be withdrawn. Earnings from playing games with the bonus amount are eligible for withdrawal.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is failing. If so, don't worry as the funds will be added to your wallet account within 24 hours. If it still doesn't happen, you can reach out to their customer care centre for assistance.

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